Phase 1
Discover
Inventory systems, formats, interfaces, owners, volume, quality, and retention obligations.
Migration & support
A safe move in. A clean path out.
Avenlo treats migration, launch, support, and data portability as a single operating commitment—not fine print after the sale.
Phase 2
Map
Define source-to-target rules for clients, staff, appointments, diagnoses, medications, notes, documents, plans, and balances.
Phase 3
Prove
Load a representative sample, reconcile counts, review exceptions, and obtain customer acceptance before full migration.
Phase 4
Launch
Run final extraction, validate totals, train role groups, document cutover, and provide elevated go-live support.
Phase 5
Operate
Route support through severity-based queues with ownership, response targets, release notes, and escalation.
Phase 6
Exit cleanly
If the relationship ends, produce agreed exports, transfer securely, verify receipt, and document retention or deletion.
Support that has an owner
One front door for help.
Administrators and authorized staff can report product issues, request configuration changes, follow migration work, and track status. Urgent clinical-access and security events follow a defined escalation path.
Discuss onboarding